Frequently Asked Questions
Products Frequently Asked Questions
Answers to questions about product expertise
The following materials are usually used in lay flat pouch：
PET/PE
Matt/VMPET/PE
PET/AL/PE
Kraft paper/CPP
We will recommend the suitable structures materials according to your product and uses.
Contact our customer service, we will send the instock sizes to you for reference ，if you need to measure, we will send free stock samples for you to test。
Uausally we need 10K pcs for the customized, but if you are the startup business we can accept 5000pcs if you can accept the handling fee.
- 15-20 days for gravure printing, if the design is new, it will take another 7 days to produce the cylinder plates.
- 10-15 days for digital and screen printing.
Please note that the lead time is tentative as the artwork is still in process and for approval.
The AI, PDF or CDR format includes HD graphics with more than 300 pixels.
Yes, we do! We can provide post-consumer recycled (PCR) materials to customize your packaging, and we are working on compostable materials that can be more environmentally responsible.
If we are using gravure printing, we can print 9 colors (including matt ink printing), if it is digital printing, all colors can be synthesized by CMYK.
Yes, we have blank stock of various bag types including stand up pouches, three side seal pouch, flat bottom pouch, coffee bags, tea bags, kraft paper bags and so on, contact our customer service to get our stock catalog, our MOQ is 100pcs.
If exporting to countries in the Americas, we can provide the FDA certificate regarding food grade testing.
If exported to European countries, we can provide SGS report certificate on food grade testing.
We will keep them for 2 years, in which time you do not need to pay them again (at that time it is under the premise of not modifying the artwork)
Transaction Frequently Asked Questions
Answers to details about trading.
Our after-sales team will update you every Friday afternoon with a schedule (production progress table, pictures and video) to let you know where your bags are in the process.
Yes, we will sign a sales agreement (PO or PIcontract) that includes all the packaging details as well as the terms, and our cooperation is governed by that agreement. So you must read the agreement carefully before you pay.
We accept T/T and L/C payments, credit cards and western union, and these options are available on our alibaba platform, which provides better protection for your money.
Usually we need to charge 30% of the bag cost and 100% of the cost of the cylinder plates before production (if you choose gravure printing), the remaining amount needs to be paid in full before shipping out.
- For small batch purchases from China, you may opt in for a convenient express delivery.
- If you have mass production in China and have enough time to wait, we recommend you do the shipping to save the cargo.
- If you are shopping in China for the first time or are a busy person, we offer door-to-door service by ship or plane. Please remember that the service also includes freight and import duties.
We will have contractual agreements to bind both parties, and your funds can be transferred to our alibaba platform, which will protect your funds.
